Design for the Future Essay
نویسندگان
چکیده
Los servicios de planificación financiera y la experiencia bancaria son desafíos sistemáticos diseño social tecnológico complicados, más que solo discutir números, dinero, inversiones beneficios. Por lo tanto, el propósito investigación es aplicar análisis procesos teóricos sistemas modificado (STPA) para estudiar banca minorista los financieros a través lente servicios, empoderarnos tener puntos vista holísticos considerar otros aspectos críticos sistemas. Siguiendo un modelo Capital One Café como nuestro estudio caso, identificamos diez controladores/partes interesadas clave sus valores metas en sistema minorista, entonces traducimos resultados pérdidas peligros nivel del restricciones, cual nos ayudó generar estructuras control jerárquicas detalladas alto permitieron analizar tema desde perspectiva clientes, proveedor bancarios comercio minorita. Bajo enfoque sistemático STPA financieros, concluimos tres aprendizajes diseñador servicios: 1) establecer vínculos significativos entre minoristas 2) crear roles servicio brindar una usuario mejor inmersiva, 3) traducir contacto datos mejorar calidad servicio.
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ژورنال
عنوان ژورنال: Arte, entre paréntesis
سال: 2022
ISSN: ['2448-5950']
DOI: https://doi.org/10.36797/aep.v2i15.107